Last Updated: July 22, 2026
Welcome to Xuajpaj Ai (collectively, "Company," "we," "us," or "our"), a company registered in the United States.
This Privacy Policy ("Policy") outlines how we collect, use, disclose, and protect your personal information, audio data, and voice recordings when you access and use our services, including our websites, applications, tools, and functionalities (collectively, the "Services").
By accessing or using our Services, you agree to the collection and use of information in accordance with this Policy. If you do not agree with any terms in this Policy, please do not use our Services.
We collect information that identifies, relates to, describes, or could reasonably be linked with you ("Personal Information"). This includes: • Account and Profile Data: Your name, email address, username, password, and any profile preferences you provide. • Payment and Transaction Data: When you make a purchase, your financial details are collected and processed directly by our third-party payment processor (Stripe). We do not store or host your full credit card or financial account numbers. • Audio Files, Voice Recordings, and Biometric Data: In the course of using our Services, you may upload audio files, vocal recordings, and lyrics. Depending on your jurisdiction, recordings of your voice used to create voice models may be classified as biometric data or biometric identifiers. • Usage and Device Data: Information about how you interact with our Services, including IP addresses, browser types, device information, operating systems, and page-view statistics.
We process your information for legitimate business purposes, including: • Service Delivery: To provide, maintain, optimize, and improve our voice conversion, noise removal, pitch extraction, lyric detection, and other core functionalities. • Communications: To manage your account, send transactional or billing updates, and respond to your support requests. • Research, Development, and AI Training: We may use audio files and data provided by users to train, develop, and improve our non-content-generating utility models (e.g., improving algorithms for noise reduction or pitch extraction). We do not use your proprietary voice models to generate unauthorized commercial content, nor do we sell your voice models. • Anonymized/Aggregated Data: We reserves the right to use anonymized, de-identified, or aggregated data for any business purpose, including market research and system analytics. This data cannot be traced back to you.
We do not sell your personal information or voice models. We only share your data under the following circumstances: • Third-Party Service Providers: We share data with trusted vendors who perform services on our behalf, such as cloud hosting providers, data analytics tools, and payment processors (e.g., Stripe). These vendors are contractually obligated to protect your data. • Legal Obligations and Protection: We may disclose your information if required by law, subpoena, or court order, or if we reasonably believe disclosure is necessary to comply with the law, prevent fraud, enforce our Terms of Service, or protect the safety and rights of our users or the Company. • Business Transfers: If the Company undergoes a merger, acquisition, bankruptcy, or sale of assets, user information may be transferred as a business asset.
• General Retention: We retain your Personal Information for as long as your account is active or as needed to provide you with the Services, comply with legal obligations, resolve disputes, and enforce agreements. • Biometric Data & Voice Models: Where voice recordings constitute biometric data under applicable law, the Company will store such data only until the occurrence of the first of the following: 1. The purpose for collecting or obtaining such biometric data has been satisfied (e.g., your account is closed or you delete the specific voice model); or 2. Within three (3) years of your last interaction with the Services. Following this period, the data will be permanently and irreversibly deleted from our active systems.
Depending on your location (e.g., California, the European Union), you may have specific rights regarding your data. You may exercise these by logging into your account or contacting us at Support@xuajpaj.com: • Access and Correction: You can view and update your account details at any time. • Marketing Opt-Out: You can opt-out of promotional emails by clicking the "unsubscribe" link. You will still receive critical, non-promotional account notices. • Deletion of Voice Samples & Models: You can request the deletion of your uploaded voice samples. Upon verification, we will permanently remove your active voice files from our servers, subject to any retention required for legal, tax, or auditing purposes.
We recognize that the voice models of professional singers and creators are highly valuable creative assets. We implement rigorous, industry-standard security measures, including: • Encryption: Data transmitted to and from our Services is encrypted using standard Secure Socket Layer (SSL/TLS) technology. • Access Controls: Access to voice models and raw audio data is restricted to authorized personnel who require it to maintain the Services. • Limitation of Liability for Security: While we deploy commercial-grade safeguards, no method of transmission over the internet or electronic storage is 100% secure. The Company cannot guarantee absolute security, and you upload your data at your own risk. We are not liable for unauthorized third-party breaches that occur beyond our reasonable commercial control.
The Company is based in the United States, and our servers are located there. If you access our Services from the European Union, United Kingdom, or other regions with laws governing data collection and use, please note that you are transferring your information to the United States. By using our Services, you consent to this transfer and processing.
Our Services are not directed to individuals under the age of 13 (or under 16 in certain jurisdictions). We do not knowingly collect personal information from children. If we discover that a child under 13 has provided us with personal information, we will delete it immediately.
We reserve the right to modify this Policy at any time. If we make material changes, we will notify you by updating the "Last Updated" date at the top of this policy or via an in-app or email alert. Your continued use of the Services after updates constitutes acceptance of the revised Policy.
For any questions, concerns, or data requests regarding this Privacy Policy, please contact us at: Xuajpaj AI Email: Support@xuajpaj.com
© 2026 Xuajpaj AI. All rights reserved.
